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FAQ | 💰: Discount -20% | ✉: sales@cretvo.com  | 📞: +45 71469287

Terms and Conditions apply to the entire contents of this website. To make sure you understand and accept the rules and laws about online shopping, it’ is your responsibility to read the Terms & Conditions in full before you proceed any purchase.
Please read carefully before placing your order, as placing an order signifies you have read and agreed to our policies.
 
CRETVO ApS is managed by the Directors and Shareholders of the company.
Registered address: Ribe Landevej 403, 7100 Vejle
Danmark
www.cretvo.com

Contact Details:
Official Domain: www.cretvo.com
Contact Tel: +4571469287
We receive calls Monday - Friday 8:00 am to 6:00 pm (CET) excluding Holidays.
Marketing (Wholesale/Re-sellers) email: sales@cretvo.com
General inquiries about our products: admin@cretvo.com
We aim to respond to all inquiries within 24 hours, we receive a large volume of emails so please be patient if you don't get an immediate response.

Your Privacy:
We do not share or sell our customer's emails or addresses to anyone. You can order with complete assurance that you will not receive any junk mail or phone calls from us or any other sources. We are committed to protecting your privacy.

Our Standards:
Our products are made from high-quality materials, durable, handmade, long shelf life, however, this is only when they are stored in dry conditions at ambient room temperature out of direct sunlight.

Our secure SSL certificate guarantees iron-clad encryption for all of our online information, our security certificate is signed with NIST recommended 2048 bit signatures and provides powerful 256-bit encryption of our customer data.

Our Dispatch Department will send you the tracking number for your order, please follow it as the tracking information will inform you of any failed delivery attempt so you can then contact the courier's office to arrange for another delivery at a time when someone will be at the shipping address. Two failed attempts to deliver your order will result in your order being held for collection at a local post office. If you fail to collect your order within the number of days stated on your tracking information then it will be returned to our warehouse. We will be charged for this return by our courier and you will receive a refund for the full value of your order but not for the shipping cost.

Pricing & Promotions:
Our online products price and availability might change from time to time according to our marketing plan and regional strategy, we do lots of promotions, discounts, and sale for our existing or new customers.

You might need to visit our online products catalog or check our newsletter for new offers and discount codes. We encourage all our new customers to subscribe to our newsletter to keep updated with our new offers, in the event of purchase to check our new products prices or availability.

Products Catalog
Due to the ever-changing nature of our product line, we do not maintain a printed catalog. All in stock items are listed in our online store.

Our online products catalog might change from time to time according to our marketing plan and regional strategy, you might need to visit our online products catalog in event of purchase to check our new products prices or availability.

The Right to remove material uploaded or posted to our website
Sharing your opinion is very important to us, we welcome all contribution, posts, reviews, survey in our database.
By sharing any contribution including any text, reviews, photographs, graphics, videos with us you have granted us the right to use your contributions in good faith and in keeping with CRETVO website.
We have the right to keep, re-post or removing any contribution should this be necessary. You confirm that your contribution is your own original work, is not defamatory and does not infringe any EU laws and that you have given us permission to use it for the purposes specified above.


Copyright and Intellectual Property:
All content, photographs, and information on or relating to this website are protected under copyright and intellectual property laws.
Our online store copyright is a property of CRETVO ApS. The contents of cretvo.com website may not be reproduced, copied, republished, distributed, posted, transferred, linked to or modified without official written permission from CRETVO ApS owners. 
Trademarks, logos, artworks, designs, web pages concepts and service marks displayed on this site (the Trade Marks) may not be used without official written permission from CRETVO ApS.
Liability and Warranty Disclaimer: This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. We reserve the right to modify these terms at any time, should we make any modifications, we will make these changes known via this website. By using this website after we post any changes, you agree to accept those changes. The information provided by CRETVO ApS is given in good faith and whilst we endeavor to keep our standards high and our information as accurate as possible and in compliance with the relevant regulatory laws.

Customer Agreement:
Each individual product is clearly labeled with the relevant information relating to age, safety, and usage. 
Once you have accepted the products you are responsible for the usage of them. This includes carrying out 'patch tests' to determine whether or not you could have an adverse reaction of any description to a product or products.
Information and products are provided on an "as is" basis and it is your sole responsibility to ensure that all our products ordered are suitable for you, your kids and your family usage.
CRETVO ApS assumes no responsibility or liability for any consequence resulting directly or indirectly from any action taken or inaction based on the information contained in this website and in any material created by this website. In no event shall we be liable for any special, incidental or consequential damages that are directly or indirectly related to the use of, or inability to use, the site or the content, materials, and functions related thereto.

Payment Methods:
We accept credit cards and debit cards.
We accept (COD) Cash On Delivery only in certain locations, please send us an email sales@cretvo.com

Shipping and Handling Policy:
Please allow 3 working days for our warehouse to process your order.
All orders that have been placed and gone through checkout cannot be changed. Please send us an email if you want to change any details for your order.
All the information contained in our Delivery Information section page is part of these Terms and Conditions. By placing an order you confirm that you have read, understand and agreed with all the information contained in Delivery Info.

Damaged Packages:
All orders are packed carefully and very securely and all items leave our warehouse in excellent conditions. However, if you receive a package which has been damaged in transit you must inform us within 24 hours. You must save the original packaging materials as we will require proof of the damage in order to make a claim against the carrier and the carrier may request photos.

Return Policy:
For refunds of items where there is no fault: these must be returned unused, not opened, our sealed logo not removed or cut, in perfect condition and in the original packaging within 5 days. Unfortunately, postage is non-refundable.

For further assistance, please contact us.

Warm Regards,
Cretvo

This privacy policy sets out how Cretvo.com uses and protects any information that you give while using this website. The Store is committed to ensuring that your privacy is protected.
The Store may change this policy from time to time by updating this page.

What we collect
We may collect the following information:
name
contact information including email address
demographic information such as postcode, preferences, and interests
other information relevant to customer surveys and/or offers
For the exhaustive list of cookies, we collect see the List of cookies we collect section.

What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security:
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies:
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.