FAQ

Order Process:
Wholseale and additional charges:

 

 


 

1- How to order?
You can click any (BUY NOW) button in the main page or go to Craft Menu.
 
 
2- Can I change my shipping address after submit my order?
Yes you can, Please email us: sales@cretvo.com Or Call: +971562060232
 
 
3- What is the return policy?
Please check our terms and conditions.
 
 
4- How to check my order confirmation number?
You will get email as soon as your order submitted, in this email you will find your order number
 
 
5- How long will take to receive my order?
Depending on your location address, from 1 to 3 weeks in general.
 

6- What are insurance plans options?
All orders are packed carefully and very securely and all items leave our warehouse in excellent conditions. However, if you receive a package which has been damaged in transit you must inform us within 48 hours. You must save the original packaging materials as we will require proof of damage in order to make a claim against the carrier and the carrier may request photos.
 


 

1- Do you do wholesale?
Yes, we are looking for a reputable, quality company/retailer/investor, to be a trusted distributor for our crafts.
 
 
2- How to contact to make wholesale deal?
Please email us: sales@cretvo.com Or Call: +971562060232
 
 
3- What are the terms and conditions for wholesale?
Please contact us at sales@cretvo.com for full details.
 
 
4- What is the wholesale quantity?
The minimum order size is 10 pieces per order, There is no maximum order.
For very large orders (big bulk) discounts are available. Details discussed when placing the order.
 
 
5- How much is the shipping for wholesale?
Depending on how big your order is. We have different shipping prices for every box size for each bulk order.
 

6- How about the VAT and import duties?
You will have to pay for import duties and VAT once the goods/package reach your area. It goes directly to customs office in your country for declaration (applies only for orders outside GCC).
 
 
7- How long is the delivery period?
Delivery period normally takes 1 to 3 weeks depending on the customs declaration upon arrival in your home country.
 
 
8- What are the payments terms and conditions?
Please email us: sales@cretvo.com Or Call: +971562060232
 
 
9- When do I get the invoice?
You'll receive your invoice as soon as you pay your orders in full and orders ship to you.

 

 

 

 

 

 

 

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