Terms & Conditions
Terms and Conditions apply to the entire contents of this website. To make sure you understand and accept the rules and laws about online shopping, it is your responsibility to read the Terms & Conditions in full before you proceed with any purchase.
Please read carefully before placing your order, as placing an order signifies you have read and agreed to our policies.
CRETVO ApS is managed by the Directors and Shareholders of the company.
Registered address: Ribe Landevej 403, 7100 Vejle

Contact Details:
Official Domain: www.cretvo.com
Contact Tel: +4571469287
We receive calls Monday - Friday 8:00 am to 6:00 pm (CET) excluding Holidays.
Marketing (Wholesale/Re-sellers) email: sales@cretvo.com
General inquiries about our products: admin@cretvo.com
We aim to respond to all inquiries within 24 hours, we receive a large volume of emails so please be patient if you don't get an immediate response.

Your Privacy:
We do not share or sell our customer's emails or addresses to anyone. You can order with complete assurance that you will not receive any junk mail or phone calls from us or any other sources. We are committed to protecting your privacy.

Our Standards:
Our products are made from high-quality materials, durable, handmade, long shelf life, however, this is only when they are stored in dry conditions at ambient room temperature out of direct sunlight.

Our secure SSL certificate guarantees iron-clad encryption for all of our online information, our security certificate is signed with NIST-recommended 2048-bit signatures and provides powerful 256-bit encryption of our customer data.

Our Dispatch Department will send you the tracking number for your order, please follow it as the tracking information will inform you of any failed delivery attempt so you can then contact the courier's office to arrange for another delivery at a time when someone will be at the shipping address. Two failed attempts to deliver your order will result in your order being held for collection at a local post office. If you fail to collect your order within the number of days stated on your tracking information then it will be returned to our warehouse. We will be charged for this return by our courier and you will receive a refund for the full value of your order but not for the shipping cost.

Pricing & Promotions:
Our online products' price and availability might change from time to time according to our marketing plan and regional strategy, we do lots of promotions, discounts, and sales for our existing or new customers.

You might need to visit our online products catalog or check our newsletter for new offers and discount codes. We encourage all our new customers to subscribe to our newsletter to keep updated with our new offers, in the event of purchase to check our new product's prices or availability.

Products Catalog
Due to the ever-changing nature of our product line, we do not maintain a printed catalog. All in-stock items are listed in our online store.

Our online products catalog might change from time to time according to our marketing plan and regional strategy, you might need to visit our online products catalog in the event of purchase to check our new product's prices or availability.

The Right to remove material uploaded or posted to our website
Sharing your opinion is very important to us, we welcome all contributions, posts, reviews, and surveys in our database.
By sharing any contribution including any text, reviews, photographs, graphics, or videos with us you have granted us the right to use your contributions in good faith and in keeping with CRETVO website.
We have the right to keep, re-post, or remove any contribution should this be necessary. You confirm that your contribution is your own original work, is not defamatory and does not infringe any EU laws and that you have given us permission to use it for the purposes specified above.

Copyright and Intellectual Property:
All content, photographs, and information on or relating to this website are protected under copyright and intellectual property laws.
Our online store copyright is a property of CRETVO ApS. The contents of cretvo.com website may not be reproduced, copied, republished, distributed, posted, transferred, linked to or modified without official written permission from CRETVO ApS owners. 
Trademarks, logos, artworks, designs, web pages concepts and service marks displayed on this site (the Trade Marks) may not be used without official written permission from CRETVO ApS.
Liability and Warranty Disclaimer: This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. We reserve the right to modify these terms at any time, should we make any modifications, we will make these changes known via this website. By using this website after we post any changes, you agree to accept those changes. The information provided by CRETVO ApS is given in good faith and whilst we endeavor to keep our standards high and our information as accurate as possible and in compliance with the relevant regulatory laws.

Customer Agreement:
Each individual product is clearly labeled with relevant information relating to age, safety, and usage. 
Once you have accepted the products you are responsible for the usage of them. This includes carrying out 'patch tests' to determine whether or not you could have an adverse reaction to any description of a product or products.
Information and products are provided on an "as is" basis and it is your sole responsibility to ensure that all our products ordered are suitable for you, your kids and your family usage.
CRETVO ApS assumes no responsibility or liability for any consequence resulting directly or indirectly from any action taken or inaction based on the information contained in this website and in any material created by this website. In no event shall we be liable for any special, incidental or consequential damages that are directly or indirectly related to the use of, or inability to use, the site or the content, materials, and functions related thereto.

Payment Methods:
We accept credit cards and debit cards.
We accept (COD) Cash On Delivery only in certain locations, please send us an email at sales@cretvo.com

Shipping and Handling Policy:
Please allow 3 working days for our warehouse to process your order.
All orders that have been placed and gone through checkout cannot be changed. Please send us an email if you want to change any details for your order.
All the information contained in our Delivery Information section page is part of these Terms and Conditions. By placing an order you confirm that you have read, understand and agreed with all the information contained in Delivery Info.

Damaged Packages:
All orders are packed carefully and very securely and all items leave our warehouse in excellent condition. However, if you receive a package that has been damaged in transit you must inform us within 24 hours. You must save the original packaging materials as we will require proof of the damage in order to make a claim against the carrier and the carrier may request photos.

Return Policy:
For refunds of items where there is no fault: these must be returned unused, not opened, our sealed logo not removed or cut, in perfect condition and in the original packaging within 5 days. Unfortunately, postage is non-refundable.

For further assistance, please contact us.

Warm Regards,
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