• FAQ

    Q&A about CRETVO website

    Order Process:

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    1- How to order?

    You can click any (BUY NOW) button in the main page or go to Craft Menu.

    2- Can I change my shipping address after submit my order?

    Yes you can, Please email us: sales@cretvo.com Or Call: +4571469287

    3- What is the return policy?

    Please check our terms and conditions end of this page.

    4- How to check my order confirmation number?

    You will get an email as soon as your order submitted, in this email you will find your order number

    5- How long will take to receive my order?

    Depending on your location address, from 2 days to 3 weeks in general.

    6- What is the insurance plans options?

    All orders are packed carefully and very securely and all items leave our warehouse in excellent conditions. However, if you receive a package which has been damaged in transit you must inform us within 48 hours. You must save the original packaging materials as we will require proof of damage in order to make a claim against the carrier and the carrier may request photos.

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    Wholesale and additional charges:

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    1- Do you do wholesale?

    Yes, we are looking for a reputable, quality company/retailer/investor, to be a trusted distributor for our crafts.

    2- How to contact to make a wholesale deal?

    Please email us: sales@cretvo.com Or Call: +4571469287

    3- What are the terms and conditions for wholesale?

    Please contact us at sales@cretvo.com for full details.

    4- What is the wholesale quantity?

    The minimum order size is 10 pieces per order, There is no maximum order.
    For very large orders (big bulk) discounts are available. Details discussed when placing the order.

    5- How much is the shipping for wholesale?

    Depending on how big your order is. We have different shipping prices for every box size for each bulk order.

    6- How about the VAT and import duties?

    You will have to pay for import duties and VAT once the package reaches your area.

    7- How long is the delivery period?

    Delivery period normally takes 1 to 3 weeks depending on the customs declaration upon arrival in your home country.

    8- What are the payments terms and conditions?

    Please email us: sales@cretvo.com Or Call: +4571469287

    9- When do I get the invoice?

    You will receive your invoice as soon as you pay your orders in full.

  • Delivery Info.

    Know your rights!

    Our products are fun, creative, recycle and handmade in Denmark. We made all our products exclusively by hand and in small batches to ensure quality, so please allow us 1-2 working days to prepare your order.

    We aim to deliver your order as soon as possible

    For any questions, please don’t hesitate to contact us.

    Submit an order
    1- When you submit an order, please make sure you reviewed all detailed description, make sure you write your shipping address, name, email and contact number carefully after you finished your shopping details please go to your cart and review before checkout.
    2- If you don't use Zip/Postal Code in your country, just write 0000

    3- You can send/ship your order to your billing address or to a different address.

    4- Choose your shipping method from the options available for each country and region.

    5- We accept Cards and Cash on delivery only Vejle - Denmark.

    6- Submit your order.

    7- You should receive an immediate email to confirm your order number.

    8- Within 48hrs you will get another email to confirm your delivery date and your order number.

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    Our carriers
    We only ship via courier and depending on your location you will receive your order via FedEx or our local team for delivery within Denmark.Add paragraph text here.

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    Shipping address
    Your parcel can only be delivered to the shipping address that you have registered on your account and can’t be left elsewhere as a signature is required on delivery. Should our carrier be unable to deliver your parcel because nobody was at your shipping address to sign for it, we will make a second attempt. We will contact you by email or phone, please check your email so you be aware when it is likely to be out for delivery.
    We will always do our best to ensure that you receive your parcel.Add paragraph text here.

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    Dispatch
    Please allow up to 3 working days for our warehouse to process your order as the warehouse is closed on weekends. When your order has been shipped, our Dispatch Department will alert you by email and the following day you will receive your order number.

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    Tracking

    Please be sure to track your parcel so that you are aware when it is likely to arrive. At times you may find that the carriers tracking system does not update correctly, generally this is due to a malfunction in the system and doesn't necessarily mean that your parcel is not on the move. However, if you are at all concerned about your tracking, please do not hesitate to email or call our Dispatch Department who will contact our carriers to find out if there are any exceptions with your parcel.
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    Shipping to Denmark
    Please note: The indicated transit times below are calculated from the date your order is dispatched not from the date you place your order.

    Denmark: (3 - 5 Working Days) Tracked & signature on delivery
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    Shipping to EU
    Please note: The indicated transit times below are calculated from the date your order is dispatched not from the date you place your order.

     

    GCC: (1 - 2 Weeks) Tracked & signature on delivery.

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    Shipping to rest of The World

    We do ship worldwide and all shipping addresses can be checked out online and get quote price for shipping.
    Please note: The indicated transit times below are calculated from the date your order is dispatched not from the date you place your order.

    Middle East: (2 - 3 Weeks) Tracked & signature on delivery.

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    Customs Clearance For Orders Outside Denmark
    The customs in your country may charge import duty and local tax on your order.
    CRETVO is not responsible for any duties or taxes that may be charged on international orders.

    Depending on the country of destination, international orders can sometimes be delayed clearing customs and although we understand this can sometimes be frustrating, any delay is beyond our control.

    Our dispatch department is very experienced in handling international orders and will work with the customs in your country to have your consignment cleared. If however your consignment is refused clearance for any reason, it will be returned to us and if it is received undamaged we will refund you the full product cost of your order. We are unable to refund shipping costs as our carrier charges us for returns.


    For further assistance, please contact us.

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    Warm Regards

     

    CRETVO
    Explore your creativity

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Terms and Conditions apply to the entire contents of this website. To make sure you understand and accept the rules and laws about online shopping, it’ is your responsibility to read the Terms & Conditions in full before you proceed any purchase.
Please read carefully before placing your order, as placing an order signifies you have read and agreed to our policies.
 
CRETVO ApS is managed by the Directors and Shareholders of the company.
Registered address: Ribe Landevej 403, 7100 Vejle
Danmark
www.cretvo.com

Contact Details:
Official Domain: www.cretvo.com
Contact Tel: +4571469287
We receive calls Monday - Friday 8:00 am to 6:00 pm (CET) excluding Holidays.
Marketing (Wholesale/Re-sellers) email: sales@cretvo.com
General inquiries about our products: admin@cretvo.com
We aim to respond to all inquiries within 24 hours, we receive a large volume of emails so please be patient if you don't get an immediate response.

Your Privacy:
We do not share or sell our customer's emails or addresses to anyone. You can order with complete assurance that you will not receive any junk mail or phone calls from us or any other sources. We are committed to protecting your privacy.

Our Standards:
Our products are made from high-quality materials, durable, handmade, long shelf life, however, this is only when they are stored in dry conditions at ambient room temperature out of direct sunlight.

Our secure SSL certificate guarantees iron-clad encryption for all of our online information, our security certificate is signed with NIST recommended 2048 bit signatures and provides powerful 256-bit encryption of our customer data.

Our Dispatch Department will send you the tracking number for your order, please follow it as the tracking information will inform you of any failed delivery attempt so you can then contact the courier's office to arrange for another delivery at a time when someone will be at the shipping address. Two failed attempts to deliver your order will result in your order being held for collection at a local post office. If you fail to collect your order within the number of days stated on your tracking information then it will be returned to our warehouse. We will be charged for this return by our courier and you will receive a refund for the full value of your order but not for the shipping cost.

Pricing & Promotions:
Our online products price and availability might change from time to time according to our marketing plan and regional strategy, we do lots of promotions, discounts, and sale for our existing or new customers.

You might need to visit our online products catalog or check our newsletter for new offers and discount codes. We encourage all our new customers to subscribe to our newsletter to keep updated with our new offers, in the event of purchase to check our new products prices or availability.

Products Catalog
Due to the ever-changing nature of our product line, we do not maintain a printed catalog. All in stock items are listed in our online store.

Our online products catalog might change from time to time according to our marketing plan and regional strategy, you might need to visit our online products catalog in event of purchase to check our new products prices or availability.

The Right to remove material uploaded or posted to our website
Sharing your opinion is very important to us, we welcome all contribution, posts, reviews, survey in our database.
By sharing any contribution including any text, reviews, photographs, graphics, videos with us you have granted us the right to use your contributions in good faith and in keeping with CRETVO website.
We have the right to keep, re-post or removing any contribution should this be necessary. You confirm that your contribution is your own original work, is not defamatory and does not infringe any EU laws and that you have given us permission to use it for the purposes specified above.


Copyright and Intellectual Property:
All content, photographs, and information on or relating to this website are protected under copyright and intellectual property laws.
Our online store copyright is a property of CRETVO ApS. The contents of cretvo.com website may not be reproduced, copied, republished, distributed, posted, transferred, linked to or modified without official written permission from CRETVO ApS owners. 
Trademarks, logos, artworks, designs, web pages concepts and service marks displayed on this site (the Trade Marks) may not be used without official written permission from CRETVO ApS.
Liability and Warranty Disclaimer: This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. We reserve the right to modify these terms at any time, should we make any modifications, we will make these changes known via this website. By using this website after we post any changes, you agree to accept those changes. The information provided by CRETVO ApS is given in good faith and whilst we endeavor to keep our standards high and our information as accurate as possible and in compliance with the relevant regulatory laws.

Customer Agreement:
Each individual product is clearly labeled with the relevant information relating to age, safety, and usage. 
Once you have accepted the products you are responsible for the usage of them. This includes carrying out 'patch tests' to determine whether or not you could have an adverse reaction of any description to a product or products.
Information and products are provided on an "as is" basis and it is your sole responsibility to ensure that all our products ordered are suitable for you, your kids and your family usage.
CRETVO ApS assumes no responsibility or liability for any consequence resulting directly or indirectly from any action taken or inaction based on the information contained in this website and in any material created by this website. In no event shall we be liable for any special, incidental or consequential damages that are directly or indirectly related to the use of, or inability to use, the site or the content, materials, and functions related thereto.

Payment Methods:
We accept credit cards and debit cards.
We accept (COD) Cash On Delivery only in certain locations, please send us an email sales@cretvo.com

Shipping and Handling Policy:
Please allow 3 working days for our warehouse to process your order.
All orders that have been placed and gone through checkout cannot be changed. Please send us an email if you want to change any details for your order.
All the information contained in our Delivery Information section page is part of these Terms and Conditions. By placing an order you confirm that you have read, understand and agreed with all the information contained in Delivery Info.

Damaged Packages:
All orders are packed carefully and very securely and all items leave our warehouse in excellent conditions. However, if you receive a package which has been damaged in transit you must inform us within 24 hours. You must save the original packaging materials as we will require proof of the damage in order to make a claim against the carrier and the carrier may request photos.

Return Policy:
For refunds of items where there is no fault: these must be returned unused, not opened, our sealed logo not removed or cut, in perfect condition and in the original packaging within 5 days. Unfortunately, postage is non-refundable.

For further assistance, please contact us.

Warm Regards,
Cretvo
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This privacy policy sets out how Cretvo.com uses and protects any information that you give while using this website. The Store is committed to ensuring that your privacy is protected.
The Store may change this policy from time to time by updating this page.

What we collect
We may collect the following information:
name
contact information including email address
demographic information such as postcode, preferences, and interests
other information relevant to customer surveys and/or offers
For the exhaustive list of cookies, we collect see the List of cookies we collect section.

What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security:
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies:
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.