Terms and Conditions
Registered address: Dubai Motor City, Dubai
United Arab Emirates
Official Domain: www.cretvo.com
We receive calls Monday - Friday 8:00 am to 6:00 pm (CET) excluding Holidays.
Marketing (Wholesale/Re-sellers) email: firstname.lastname@example.org
General enquiries about our products: email@example.com
We aim to respond to all enquiries within 24 hours, we receive a large volume of emails so please be patient if you don't get an immediate response.
- Your Privacy
- Our Standards
- Accounts Online
- Update Account Details
- Pricing & Promotions
- Products Catalogue
- The Right to remove material uploaded or posted to our website
- Copyright and Intellectual Property
- Customer Agreement
- Minimum Order Quantity
- Maximum Order Quantity out of wholesale deals
- Shipping and Handling Policy
- Damaged Packages
- Return Policy
- Your Privacy
We do not share nor sell our customer's emails or addresses to anyone. You can order with complete assurance that you will not receive any junk mail or phone calls from us or any other sources. We are committed to protecting your privacy.
Our products are made from high quality materials, durable, handmade, long shelf life, however, this is only when they are stored in dry conditions at an ambient room temperature out of direct sunlight.
We do not share nor sell our customers information, emails or addressed to anyone.
Our secure SSL certificate guarantees an iron-clad encryption for all of our online information, our security certificate is signed with NIST recommended 2048 bit signatures and provides a powerful 256 bit encryption of our customer data.
We always encourage our customers to create account with our online store for below reasons:
1- Proceed through checkout faster when making a purchase.
2- Check the status of orders.
3- View past orders.
4- Make changes to your account information.
5- Change your password.
6- Store alternative addresses (for shipping to multiple family members and friends!).
7- Manage saved information for your next purchase, compare list and wish list.
Update Account Details
Please take some time to carefully enter your complete shipping address and to make sure that your email is valid when making an order. An incorrect email address means that you will not receive any automated notifications relating to your order nor will we be able to contact you should there be a problem. All courier services require a telephone number so please make sure your number is entered correctly so the courier can contact you when they not be able to deliver.
Our Dispatch Department will send you the tracking number for your order, please follow it as the tracking information will inform you of any failed delivery attempt so you can then contact the courier's office to arrange for another delivery at a time when someone will be at the shipping address to sign for your order. Two failed attempts to deliver your order will result in your order being held for collection at a local post office. If you fail to collect your order within the number of days stated on your tracking information then it will be returned to our warehouse. We will be charged for this return by our courier and you will receive a refund for the full value of your order but not for the shipping cost.
Pricing & Promotions
Our online products price and availability might change from time to time according to our marketing plan and regional strategy, we do lots of promotions, discounts and sale for our existing or new customers.
You might need to visit our online products catalogue or check our newsletter for new offers and discount codes. We encourage all our new customers to subscribe to our newsletter to keep updated with our new offers, in event of purchase to check our new products prices or availability.
Due to the ever changing nature of our product line, we do not maintain a printed catalogue. All in stock items are listed in our online store.
Our online products catalogue might change from time to time according to our marketing plan and regional strategy, you might need to visit our online products catalogue in event of purchase to check our new products prices or availability.
The Right to remove material uploaded or posted to our website
Sharing your opinion is very important to us, we welcome all contribution, posts, reviews, survey in our database.
By sharing any contribution including any text, reviews, photographs, graphics, videos with us you have granted us the right to use your contributions in good faith and in keeping with Cretvo website.
We have the right to keep, re-post or removing any contribution should this be necessary. You confirm that your contribution is your own original work, is not defamatory and does not infringe any UAE or GCC laws and that you have given us permission to use it for the purposes specified above.
Copyright and Intellectual Property
All content, photographs and information on or relating to this website are protected under copyright and intellectual property laws.
Our online store copyright is property of Cretvo Limited. The contents of Cretvo.com website may not be reproduced, copied, republished, distributed, posted, transferred, linked to or modified without official written permission from Cretvo Limited owners.
Trade marks, logos, artworks, designs, web pages concepts and service marks displayed on this site (the Trade Marks) may not be used without official written permission from Cretvo Limited.
Liability and Warranty Disclaimer: This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. We reserve the right to modify these terms at any time, should we make any modifications, we will make these changes known via this website. By using this website after we post any changes, you agree to accept those changes. The information provided by Cretvo Limited is given in good faith and whilst we endeavor to keep our standards high and our information as accurate as possible and in compliance with the relevant regulatory laws.
Each individual product is clearly labelled with the relevant information relating to age, safety and usage.
Once you have accepted the products you are responsible for the usage of them. This includes carrying out 'patch tests' to determine whether or not you could have an adverse reaction of any description to a product or products.
Information and products are provided on an "as is" basis and it is your sole responsibility to ensure that all our products ordered are suitable for you, your kids and your family usage.
Cretvo Limited assumes no responsibility or liability for any consequence resulting directly or indirectly from any action taken or inaction based on the information contained in this website and in any material created by this website. In no event shall we be liable for any special, incidental or consequential damages that are directly or indirectly related to the use of, or inability to use, the site or the content, materials and functions related thereto.
- Payment Methods
We accept ship orders (COD) Cash On Delivery system.
We accept Bank Transfers, Money Orders, Cheques or any other forms of payment with official email to our sales, firstname.lastname@example.org.
We only accept payment by bank transfer for products ordered from our Wholesale Price List.
- Minimum Order Quantity
There is no minimum order but please be aware that the postage and packing on every small order may be disproportionately high compared to the value of the goods you order.
Maximum Order Quantity out of wholesale deals
No maximum order quantity, please be advised that wholesale having different prices but it must be done through our regular channels and agreement.
Shipping and Handling Policy
Please allow 3 working days for our warehouse to process your order.
All orders that has been placed and gone through checkout cannot be changed. Please send us an email if you want to change any details for your order.
All the information contained in our Delivery Information section page is part of these Terms and Conditions. By placing an order you confirm that you have read, understand and agreed with all the information contained in Delivery Info.
All orders are packed carefully and very securely and all items leave our warehouse in excellent conditions. However, if you receive a package which has been damaged in transit you must inform us within 24 hours. You must save the original packaging materials as we will require proof of damage in order to make a claim against the carrier and the carrier may request photos.
For refunds of items where there is no fault: these must be returned unused, not opened, our sealed logo not removed or cut, in perfect condition and in the original packaging within 5 days. Unfortunately postage is non-refundable.
For further assistance, please contact us.
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